Vingo Policies
Delete Your Account
How to permanently delete your Vingo account and the data associated with it — directly from the app, or by email if you no longer have the app installed.
FASTEST WAY TO DELETE
Open the Vingo app → Profile → Edit Profile → Delete account and follow the confirmation steps. If you no longer have the app, email us instead — see Section 1.2. Deletion is permanent and cannot be undone.
This page explains how to permanently delete your account on Vingo, the community marketplace app published by Buseit Internet Private Limited, and what happens to your data when you do.
#1How to Delete Your Account
#1.1From the Vingo app (recommended)
- Open the Vingo app and sign in.
- Go to Profile → Edit Profile → Delete account.
- Follow the on-screen confirmation steps.
Deletion may be temporarily unavailable if you have an active order or an open dispute. Complete or resolve those first, then retry — or contact support (Section 5) if you believe this is shown in error.
#1.2By email (no app needed)
You can request deletion without the app installed and without logging in:
- Email support@justvingo.com with the subject “Delete my account”.
- Include the mobile number registered with your Vingo account.
- To protect your account, we verify ownership by sending a one-time password (OTP) to that number and asking you to confirm it.
Once verified, your request is processed exactly like an in-app deletion.
#2What Is Deleted
When your deletion completes, we permanently remove:
- Your account and profile — name, photo, bio, and phone number
- Saved addresses and location data
- Your listings, including photos, videos, and item stories
- Offers and bids you made or received, saved items, and notifications
- App activity and analytics data linked to your account
- Device identifiers and push-notification tokens
#3What Is Kept & For How Long
A small set of records must be retained after account deletion, only for as long as the law or an open matter requires:
| Data | Kept for | Why |
|---|---|---|
| Transaction and payment records (orders paid via Razorpay) | 8 years | Required under Indian tax and accounting law |
| Records related to an open dispute or investigation | Until the matter is resolved | Legal obligations and fraud prevention |
Retained records are stored in isolation, are no longer linked to an active account, and are not used for any other purpose. They are deleted when their retention period ends.
#4Timeline & Confirmation
- Email requests are verified within 2 business days.
- Deletion completes within 30 days of confirmation (in-app deletions typically much sooner).
- We confirm completion by SMS to your registered number.
DELETION IS PERMANENT
Once completed, your account cannot be restored. Your listings are removed from the marketplace, and signing in with the same number afterwards creates a brand-new, empty account.
#5Contact & Support
- Email — support@justvingo.com
- WhatsApp — chat with us at +91 95916-54848
- Grievance Officer — grievance@justvingo.com
This page forms part of, and should be read with, the Vingo Privacy Policy and Terms of Service.