Vingo Policies
Shipping Policy
How orders are shipped and delivered on Vingo.
#1How Shipping Works
Vingo arranges delivery for every order placed on the app. Depending on your location, the item, and availability, we will ship your order either through Vingo’s own delivery service or through one of our trusted third-party logistics (3PL) courier partners.
Vingo selects the most suitable delivery method for each order; buyers and sellers do not choose the carrier. Regardless of who carries the parcel, your order is tracked and supported through the Vingo app.
#2Shipping Charges & Coverage
Any applicable shipping charge is shown to you at checkout, before you pay, and is collected online together with your order (all orders on Vingo are prepaid online via Razorpay). Vingo currently ships within Bangalore only.
#3Dispatch & Delivery Timelines
Once an order is confirmed and paid, the seller hands the item over for pickup, and Vingo or the assigned courier partner delivers it to your registered address. Estimated timelines:
- Dispatch: within 1–2 business days of order confirmation;
- Delivery: typically 3–7 business days, depending on the distance between seller and buyer.
These are estimates, not guarantees. Delivery to remote or hard-to-reach locations may take longer, and timelines may be affected by weather, festivals, or other events outside our control.
#4Tracking & Delivery
You can track your order’s status any time under My Orders in the app, and we send notifications as it moves from dispatch to delivery. Please keep your delivery address and mobile number accurate and up to date — the delivery address cannot be changed once an order has been dispatched.
At the time of delivery you may inspect your item (open-box inspection). If you reject the item at delivery, it is returned to the seller and you receive a full refund, as set out in the Refund Policy.
#5Delays, Failed Delivery, Damage or Loss
If a delivery attempt fails (for example, no one is available or the address is incomplete), our courier partner will attempt redelivery. Repeated failed attempts may result in the item being returned to the seller.
If your item arrives damaged, or a shipment is lost or not delivered, please report it promptly through the app so we can investigate with the seller and the courier partner. Verified damage-in-transit and non-delivery cases are refunded in full, as described in the Refund Policy.
#6Contact
For any delivery question or issue, chat with us on WhatsApp at +91 96069-42072 (the “Chat With Us” button on your order screen), or use the in-app FAQs. This Shipping Policy forms part of, and should be read with, the Vingo Terms of Service and Refund Policy.